Answered By: Matt Stevons
Last Updated: Jul 05, 2017     Views: 19596

If you go directly to the Library homepage and conduct a search or click a link to a database, you may be asked to log in.  The system is essentially just saying, “Hey, who are you?”  There are several ways to log into the library’s databases successfully.

Option A

This is the easiest.  Go directly to the Library, then conduct a search or click a link to a database.  You'll see a page titled "CHOOSE AN OPTION BELOW TO LOG IN." On this page, choose the student portal you use to access your courses (for Kaplan University students, this is the KU Campus).  You'll then be asked to enter your regular username and password.  After you successfully login, you'll be lead to the Library resource you tried accessing.  

Option B

You can login before you get to the Online Library.  To do this:

  1. For Kaplan University students, login to the KU Campus.
  2. Click on the Library link under the My Studies tab at the top.  When you click on the Library link here, your identifying information is passed to the library behind-the-scenes and it logs you into the library automatically.

Option C

Another way to login is to go straight to the KU Online Library website, then click Log in to the upper right corner of most pages within our website.  You'll then be brought to the login page and can proceed from there by choosing the appropriate option.

Troubleshooting

In 99% of the cases where you are asked to log in, using one of the above options will solve the problem.  HOWEVER…if the above strategies don’t solve your access issues, here are a few things to consider:

  • Did you click on a link within your online classroom or in an e-mail?  See this link for information on how to save links correctly - it may be that a bad URL was used.
  • When do your classes begin?  Have they already started, or do they start in the future?  Library access usually isn’t activated until 24-48 hours before your class begins.
  • What browser are you using?  If the current Internet browser you're using is giving you trouble, download another and see if that solves your issues.  The KU Online Library's resources have been known to work with Internet Explorer, FireFox, Safari, and Google Chrome, but errors can occur from computer to computer.  
  • Can you access the library from one computer or location but not from another computer or location?  Knowing this helps determine if the issue is computer related, or internet service provider (ISP) related.  If two computers using the same internet connection have the same issue, for example, it's likely the connection that's the problem.  Hughes.net, Wild Blue  and other satellite system customers in particular may have issues. Malware and other security issues on particular computers also can be an issue.
  • Are you behind a firewall?  Some students can access the Kaplan Online Library just fine from their personal computer at home, but when they try to access from their workplace they are prompted to log in.  Their workplace computers are usually behind a firewall, which in effect suppresses all identifying information to be passed from one computer network to another.  

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